Refund policy

Thank you for your purchase! We are happy you have found us. We stride to provide quality product(s). Please review our policies thoroughly.  

If you have any questions please feel free to reach out to us at kountrysidecreations@gmail.com anytime. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like a custom products (such as special orders or personalized items). Please send us an email at kountrysidecreations@gmail.com if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We will review each request case by case. You will need to contact us at our email: kountrysidecreations@gmail.com. Please be patient we will contact you about your concern at the email you've provided us as soon as possible.

Refunds
These request will be reviewed case by case. Please contact us at our email address kountrysidecreations@gmail.com. If we feel a refund is justified we will notify you at the email you've provided in your claim. Please be patient with this process, we will contact you about your claim as soon as we can.